Privacy Policy

Fayetteville E-Bike Co. is committed to protecting the privacy of our website visitors and customers. This policy outlines how we collect, use, and protect your personal information.

1. Information We Collect

We only collect information that is necessary for us to provide our services, process transactions, and improve your experience. This information falls into two main categories:

A. Personal Information You Provide:

This includes information you actively and knowingly provide to us when you make a purchase, book a rental, sign up for our newsletter, or contact us. This may include:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Driver's license or ID information (for rental verification purposes only)

B. Automatically Collected Data:

When you visit our website, we automatically collect certain information about your device and browsing activity to improve our site's functionality and performance. This may include:

  • IP address

  • Browser type and operating system

  • Referring website

  • Pages viewed and the time spent on those pages

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Process Transactions: To fulfill your e-bike purchases, rental bookings, and complete sales.

  • Customer Service: To respond to your inquiries, questions, and requests for support.

  • To Improve Our Services: To understand how our website is used and make improvements to our products and services.

  • Marketing (With Your Consent): To send you promotional emails about new products, special offers, or other updates, provided you have explicitly opted in to receive them.

3. Payment Processing (Stripe)

All online payments made to Fayetteville E-Bike Co. are processed by our third-party payment processor, Stripe.

  • We do not store your credit card or sensitive payment information on our servers. This data is encrypted and handled directly by Stripe.

  • Stripe collects and processes your payment details in accordance with its own strict security and privacy standards.

  • To understand how Stripe uses and protects your personal information, please review their privacy policy here: https://stripe.com/privacy

4. Data Security

Fayetteville E-Bike Co. takes reasonable administrative, technical, and physical measures to safeguard your personal information against loss, theft, and unauthorized use, disclosure, or modification. However, no internet transmission is ever entirely secure or error-free, so please take care in deciding what information you send to us electronically.

5. Third-Party Sharing

We will not sell, rent, or trade your personal information to third parties. We only share your data with trusted partners necessary to run our business, such as:

  • Payment Processors (Stripe): To process your payments.

  • Delivery and Fulfillment Services: To ship your purchased items.

  • Legal Compliance: If required by law, subpoena, or other legal process.

6. Your Rights

Based on your location, you may have the right to:

  • Access the personal information we hold about you.

  • Correct any inaccurate personal information.

  • Request Deletion of your personal information, subject to certain legal restrictions.

  • Opt-Out of marketing communications at any time by clicking the "unsubscribe" link in any email we send you.

To exercise any of these rights, please contact us using the information provided below.

7. Contact Information

If you have any questions or concerns about this privacy policy or our data practices, please contact us:

Fayetteville E-Bike Co.

[Insert Your Business Phone Number]

[Insert Your Business Email Address]

[Insert Your Physical Address in Fayetteville, AR]

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.